Ngoonyaal Pty Ltd is committed to protecting the privacy of the personal information it collects and receives. This policy has been developed in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
This policy explains how Ngoonyaal Pty Ltd collects, uses, discloses and otherwise handles personal information relating to individuals, whether or not they are customers. It also explains how you can ask to access and correct the personal information we hold about you or complain about any suspected privacy breach. Nothing in this policy limits any of our other obligations at law.

Collection of Personal Information

Ngoonyaal Pty Ltd is required to collect personal information only by lawful and fair means. Where possible we will collect personal information, we required directly from you.

Personal information we hold may include your name, current and previous addresses, telephone numbers, e-mail addresses, your employer and employment details if provided directly by you and as relevant for our purposes, your preferences and interests as relevant to your purchases or potential purchases and information we require to perform our services to you or to allow the organisation you work for to provide Ngoonyaal Pty Ltd with goods or services. Further information may be collected with your consent in specific instances as notified to you.

Personal information entered into Ngoonyaal Pty Ltd database will not be used or disclosed by us, except as authorised by you or as is reasonably necessary for the purposes outlined to you.

Should you choose not to provide personal information we may not be able to provide you with the goods or services or may not be able to provide you with the goods or services to a sufficient level that we regard as best practice.

We may collect personal information:

  • From the information supplied by you to Ngoonyaal Pty Ltd, included as described in the analytics section below
  • In conversation and communication with you and your employees/ers
  • From organisations with whom we partner with to offer goods and services
  • From third parties including employees, service providers, related companies or your representatives
  • From publicly available sources of information
  • When we are required to do so by law
Where Ngoonyaal Pty Ltd collects your personal information, Ngoonyaal Pty Ltd will take reasonable steps to notify you of:
  • The purposes for which we are collecting the information
  • The third parties to whom we may disclose the information of that kind
  • Whether any of those third parties are located overseas and, if practical to specify, the countries in which they are located
  • How to access and correct personal information and make privacy complaints
Ngoonyaal Pty Ltd will only collect sensitive information where it is reasonably necessary for our core functions or activities. For example, we may collect:
  • Information about your dietary requirements relating to purchases
  • Information of professional associations or memberships for which we have mutual interests in (with your consent)
  • Identification as Aboriginal or Torres Strait Islander for matters relating to scholarships, employment and trainin
Where it is practical and lawful for us to do so, Ngoonyaal Pty Ltd will enable you to access our website and make general telephone enquiries without having to identify yourself or by using a pseudonym. Ngoonyaal Pty Ltd also enables you to respond to our surveys anonymously.

Web Analytics

Cookies through Ngoonyaal Pty Ltd website

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies. Rejecting cookies can, however, limit the functionality of our website. There are a range of websites that provide tips on how to disable cookies. Ngoonyaal Pty Ltd does not recommend or endorse any of these external websites and you are advised to refer to them at your discretion.

Web and email analytics

Ngoonyaal Pty Ltd has enabled the Google Analytics Demographics and Interest Reporting functionality available through Google Analytics. Ngoonyaal Pty Ltd and our associates use first party cookies (Google Analytics cookies) and third-party cookies (the DoubleClick cookie) to collect information.

Ngoonyaal Pty Ltd and its authorised service providers use web beacons in conjunction with cookies to collect information that enables us to greater tailor our goods and services to your interests and needs, such as your browsing activities and website and email clicks. Web beacons typically work in conjunction with cookies and are small graphic images that may be included in our sites or other communications and can identify our users and user behaviour. Our authorised service providers may also use information collected from your browsing activities to help us target relevant advertising on our website and other places on the internet. These technologies assist Ngoonyaal Pty Ltd to understand the usefulness of our offerings to you and help to deliver increasingly greater value in our goods and services.

If you would like to opt out of the collection of cookies and other technologies, then you may find out information on how to do this from Google.

Use and disclosure of personal information

Your personal information may be used by us or our associates to:
  • Provide products and services to you
  • Collect payments and to administer your account
  • Provide you with updated or new information about products and services
  • For the development of existing and new products and services
  • Maintain and update our business infrastructure and systems
  • Promote our other products and services to you
In providing our products and services, or collecting and using your personal information, your personal information may be disclosed to third party organisations including:
  • Information technology service providers
  • Event organisers
  • Marketing and communications agencies
  • Mailing houses, freight and courier services
  • Printers and distributors of direct marketing material
  • Our legal, accounting, financial or other professional advisors
  • Regulatory, government and other authorities as required by law
  • Our industry partners to enable them to provide information about their products and services

Opting Out

You can opt out of receiving marketing communications from Ngoonyaal Pty Ltd at any time through the following channels:
  • By email to
  • By telephone at: 1300 234 766
  • By utilising the unsubscribe facility that we include in our electronic messages such as emails and SMS
You agree and acknowledge that even if you opt out of receiving information about future events, products or marketing material, we will still send you essential information that we are required to send to you relating to the products and services we provide.

Opting Out

Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for Ngoonyaal Pty Ltd to perform one or more of our activities, Ngoonyaal Pty Ltd will destroy or de-identify the information as soon as practical.

Quality of Personal Information

Ngoonyaal Pty Ltd takes reasonable steps to make sure that the personal information we collect, use, or disclose is accurate, complete, and up to date. However, the accuracy of that information depends to a large extent on the information you provide.
We recommend that you:
  • Let us know if there are any errors in your personal information
  • Keep us up to date with changes to your information

Security of Personal Information

We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact Ngoonyaal Pty Ltd office as soon as possible.

We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

Ngoonyaal Pty Ltd is not responsible for the privacy or security of third-party websites that you access via links on Ngoonyaal Pty Ltd website.

Access and correction of your personal information

You can access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to Ngoonyaal Pty Ltd office requesting the information and we will assess your request and provide you with a response, usually within 10 working days. We reserve the right to charge a reasonable fee for the provision of this information. If we refuse your request, or if we refuse to give you access in the manner you requested, Ngoonyaal Pty Ltd policy is to provide you with a written confirmation of the reasons of our refusal and the available complaint process.

You may access and update your contact details by logging into your account on the website. For any information that cannot be accessed or corrected through the website, please contact Ngoonyaal Pty Ltd head office.


This policy may be varied from time to time in accordance with any changes to our practices or changes to the way we collect, use and disclose any personal information. You should check this policy regularly so that you are aware of any variations made about this policy.


Ngoonyaal Pty Ltd

Attention: The Privacy Officer